Nabilah S
Executives from the Bank of Hawaii visited Palau last week to reinforce their ongoing commitment to the region.
Michael Zakazaki, the senior vice president and senior market manager for Palau, Guam, and Saipan, stated that the purpose of the visit was to express gratitude to the local community and to emphasize the bank’s intentions for sustained expansion.
“We want the community here in Palau to understand that we are grateful to them,” Zakazaki mentioned. “We value their trust over the years we’ve been present, and we plan to remain here.”
Expansion and Investment
The bank has committed to broadening its services and presence in Palau by adding new ATMs, especially in areas beyond Koror, to enhance customer convenience.
“Our Koror branch ATM records the highest transaction usage across our network,” said Zakazaki. “This demonstrates the trust our community places in us.”
Community Support
The bank emphasized its dedication to the local community, notably through its sponsorship of events such as the PSFA fishing derby, backing it with a $10,000 donation and expressing appreciation for the community’s ongoing trust.
Responding to Community Needs
The bank’s leadership highlighted the importance of being responsive to the needs of the community and increasing resources accordingly. With expectations of a tourism and economic resurgence as forecasted by the Asian Development Bank, they aim to contribute positively to this growth.
“We are actively seeking ways to bolster the economy and support any financial requirements the community might have,” stated Zakazaki.
Emphasis on Customer Service
The bank stressed the importance of paying close attention to the needs of the local communities. They believe that understanding these needs is crucial for delivering superior services and ensuring that their strategies are in sync with the economic and social dynamics of Palau.
In summary, the Bank of Hawaii’s visit was centered on reinforcing relationships with the communities in Palau, customizing services to meet local demands, and making investments in technology and infrastructure to promote economic development and enhance customer convenience.
